Natural Skin Care with Your Logo · Certified Organic Ingredients · Mineral Makeup · No Added Parabens or Phthalates · Custom Formulas!
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Natural Skin Care with Your Logo · Certified Organic Ingredients · Mineral Makeup · No Added Parabens or Phthalates · Custom Formulas!
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Q: How Do I Place Orders?
A: We accept orders by fax only for all new and existing clients. You may fax your order form to (541) 688-2222. Once your order is ready to be shipped we will send you a tracking number to the email address you provide on the order form.
Q: You don't manufacture the type of products I need. Can you help me select a different company to work with?
A: No, were sorry we can't. We do have some basic online tips listed here that may or may not help in your selection.
Q: Why do I need to provide my State Resale, State License, or State Registration Numbers to you?
A: Because our current policy is to provide prices and minimums directly to businesses only (not to consumers). All businesses must be currently registered, active, and compliant within the United States before receiving our price list. All businesses regardless of the type must register on-line via our website. If you would like to contact us via telephone prior to registering online or providing a copy of your state registration, please feel free to do so.
If your business is registered with the Secretary of State as a corporation you can easily register it online without providing any additional documentation. If your business is a sole proprietorship you must register with us online and then it will also be necessary that you supply a faxed copy of your registration prior to receiving information from our company.
Please keep in mind if you just recently registered your business (regardless of the type) we recommend that your fax a copy of the confirmation you received from the state, so we can expedite any requests you may have for prices, etc.
Q: I filled out a form and submitted a request online for you to contact me, but I have not received any help yet. Why?
A: We could be backlogged and it may take a few days to respond. Also, we are business to business only and if you left any areas blank or intentionally submitted false information, we reserve the right not to contact you.
Q: What If This is My First Order?
A: If this is your first order and you have any questions regarding our terms or our policies, please check with us in writing via fax (541-688-2222) prior to placing your order. Once you place an order with us you acknowledge that you have read and accept all of our terms and conditions.
Q: Do You Make Additional Products Other Than What is Featured on Your Website and Listed On Your Order Form?
A: Yes, we make additional products. The products that are featured on our web site and our order form are products that we manufacture for small-size businesses. They are standard "stock" products that we make on an on-going basis and they are offered at low minimums.
Q:
A: Yes. If you require custom formulations we can almost always accommodate you, but that will require additional formulation fees, outside lab fees, and higher minimums.
Q:
A: No, we do not manufacture acne products because we feel that acne is a skin condition that is very complex and in many cases it requires medical diagnosis and treatment.
Q:
Q: What Is Your Minimum Order?
A: That information can be found on our order form.
Q: How Do I Obtain Samples?
A: If you would like to try our products you can purchase retail (full size) products at wholesale prices. We're sorry, but we do not offer miniatures size samples to new clients because we don't feel they give you enough product to evaluate fully. Also, by sending you full sizes you will be able to see exactly how our products look pre-packaged, ready for retail.
Q: Before I Place My First Order, Can I Get a List of Ingredients in Your Products?
A: Yes, just give us a call and we can provide it via email. We will also put a document in with your order that contains directions, ingredients, recommended skin types, etc.
Q:
A: Yes. We offer sealed "for individual use" packets and you will need to contact us for a quote. These packs hold just a small amount of product and are best for patch testing only. You must be a current client to purchase those items.
Q: Do You Provide Reverse Engineering?
A: No. We are completely against reverse engineering or duplicating formulas owned by others (please read more here). We're proud of the fact that we don't take ideas from other manufacturers. It's basically a form of theft. If you like a particular formula that is owned by another company, respect the fact that they own it and ask us to make our own unique version. We guarantee that you will be 100% completely satisfied with the formulas we will develop for you.
Q: Do You Offer Backorders?
A:
No. Bon
Santē does not
backorder items. If we are out of a stock product your invoice and/or packing
slip will reference that out of stock item. Please re-order the item at a later
date.
Q: How Do I Cancel An Order I Placed?
A:
Once you have placed your order
and if you decide you want to cancel it, your cancellation
notice must be received via fax and within 2 days (48 hours). Sorry, but there are
no exceptions to this policy. Please check your order over
carefully! We cannot cancel or change an order after it has been sent to
processing. No exceptions. We highly stress that you review and consider your
order carefully before completing the ordering process.
Q: What Types Of Payment Do You Accept?
A:
Payment
is expected at the time you place your order. Bon Santē currently accepts
Wire Transfers (for large volume orders) Visa, MasterCard, and Money Orders. Sorry,
no COD's. Once
established with us we may also allow payment via check, but your check must
have your business name imprinted on it and it will also be necessary for the
check to clear our bank prior to shipping your order.
Q: What If My Check Is Returned For Non Sufficient Funds?
A: Any returned check will incur a $25.00 fee. No exceptions. We reserve the right to not ship a new order if previous order(s) have not been paid in full.
Q: How Long Does It Take To Ship My Order?
A: Our products are made fresh. Small orders may take up to 12 full business days to leave our facility. Holiday seasons may require additional time. Large orders can take up to 4 weeks or more before they are shipped.
Shipping charges will be added to all invoices and may include a small processing or handling fee.
Q: Do you ship outside the United States?
A: Generally no, but we may in the future.
Q: What If My Shipment Arrives Damaged?
A:
If you receive merchandise that has been damaged during shipment, we must be notified within 2 days
(48 hours) of receipt of your order. As soon as we are
notified we will be happy to re-ship your product, but you will be charged again
for the cost. It
is your responsibility to file a claim with the shipper and
receive reimbursement.
Q: Damage Shipments Due To Bad Weather
A: If you are placing a skincare or makeup order with us and in or near your delivery area you are experiencing severe weather conditions including hot, humid or freezing temperatures we recommend you ship all products via overnight delivery. We cannot be responsible for weather conditions and will not replace your products if it is not due to our error. We're sorry, but poor or extreme weather is out of our control and we cannot give refunds or even exchanges.
Q: What Is The Return Policy?
A: Due to the nature of the products we sell, we will only accept returns from businesses for unused private label orders that are damaged or defective caused by our error. Bon Santē must be contacted within 2 days (48 hours) of receipt of the order. A return authorization number must accompany all returns. No cash refunds are available. No exceptions. Authorized return(s) will be credited to your Bon Santē account (minus shipping charge & handling fees). This credit-on-file may be applied to future purchases. We strongly encourage you to request the smallest order size available so you can try a product before purchasing in larger quantities.
Since we are manufacturing the products you ordered to your specifications and for your use we will not issue any refunds to you for any reason, except those listed above, which require a return authorization from our company. We're sorry, but there are no exceptions to this policy.
Q: Refused Shipments
A:
We charge a 50% restocking fee for
shipments refused, not accepted, not claimed or returned to us by the shipper
(an unauthorized return). If you are expecting a package, please be available to
accept it. If you refuse your package, we will call to make arrangements for
re-shipment (additional shipping charges will apply). In the case that an
agreement cannot be reached regarding your returned shipment, we may credit your
payment back to your payment method or issue you a check less the
restocking fee, handling fee and shipping charges. We urge you to review and
consider your order carefully before completing our order process. If you are
unsure about your order, please call us for assistance. This policy does not
apply to damaged shipments.
Q: Do You Allow Internet Sales?
A:
Retail
sales on the internet using our Bon Santē
corporate name or our Bon Santē
trademark name
is not
allowed without prior written approval. This policy does not apply to
private label products with your business name on the label.
Q: What Types Of Packaging Do You Offer?
A: We offer an attractive array of packaging for all types of businesses including various types of glass, acrylic, and plastic. At the time of your order you will be able to select your preferences for packaging. If you have custom containers and would like us to fill them for you we can, in most cases accommodate you, but you will be required to purchase larger quantities than are standard minimums. Please send a sample of each of your containers and we will call you to let you know the cost of the filling. Restrictions may apply.
Q: Do You Supply Labels?
A: Yes. For private label orders we can prepare labels for you however, you are ultimately responsible for their content. Be sure to review your labels carefully each time after you receive your orders. Once we have set up your labels you must re-order from us within every 6 months to keep your design active in our files or you may be subject to additional charges. Once we setup your labels if you make any change after approving the original design there is a re-design charge to make your changes. We do not offer "ingredient only" labels.
Q: Can I Make My Own Labels?
Q: Can You Help Me With Brochures and Logo Design?
A: Yes. For private label orders we offer custom brochures and logo design, but these services cost extra.
Q: What Is The Shelf Life For Your Products?
A: Product life is one full year from date of purchase. Keep in mind that unlike some manufacturers (especially those that sell in bulk and allow you to add some of your own ingredients) we have chosen to only use industry standard levels of preservation.
Q: Can I Purchase Products in Bulk?
A: Yes. If you would like to purchase in small bulk sizes and package products at your location that option is available to you, but please understand that you need to take full responsibility for properly handling, storing, packing, re-packing, distributing, altering, and labeling of each product. If you do not have experience in handling bulk sizes and filling your own containers please purchase products that are already packaged in retail size jars and bottles.
Q:
A: Yes. If you need professional sizes for treatments in a spa, salon or medical facility we will be happy to supply them for you, but you are required to also purchase our packaged retail-size products. We do not offer "back room only" products.
Q: Are There Any Important Product Cautions and/or Warnings for Use?
A: Yes. All products are for external use only, for adult use, and should be kept out of reach of children. Do not use products on broken, irritated or sensitive skin and avoid getting products into eyes or mouth. If contact does occur, rinse thoroughly with water. Please refer to the handout sent with your initial order for other important information.
If you (or your customers) have any medical conditions including, but not limited to pregnancy, heart disease, high blood pressure, or diabetes please check with a licensed physician to see which essential oils and other ingredients are appropriate for use.
It is important to know that the
Please remember that not all skin care products are
suitable for everyone. We suggest that you do not purchase a particular product
if you are not sure of its suitability for your skin or your customer's skin.
Our products are very concentrated and some ingredients we use may increase
skin's sensitivity.
Q: Should I Test Your Products On My Skin Before Initial Longer-Term Use?
A: Yes. We strongly recommend that you and all of your customers perform a small patch test before initial longer-term use of all our products. We have some general guidelines listed below for patch testing, but we also recommend that you check with an appropriate licensed medical professional for additional guidelines.
To perform a patch test apply product to the skin behind one of your ears or on the inside of your wrist,
do not rinse off. You may even wish to cover the area with a band-aid in order to
keep the area dry. Frequently check where you applied the product for any sign of irritation or
redness during the next 24 to 48 hours. If, while checking that area
there are signs of any type of irritation or redness,
rinse product off with cool water immediately because there is a possibility
that the product you're testing is too strong for your
skin type.
Q: Should I wear sunscreen when using any of your products?
Q: Do You Test On Animals?
A: No, we do not test completed products on animals, so our products are considered cruelty free.
Q: Do You Perform Clinical Trials?
There is not much long-term safety data available regarding some of the newer personal care
ingredients used today, so we typically exclude those from our formulas.
We evaluated each individual ingredient currently used in our base formulas in a variety of
ways. Before we used an ingredient we took into account the history of
that ingredient, its prior use, the source it was derived from, and the recommended use by the supplier. We
We monitor all of our products after they have gone to market
(Additional information can be found on our Terms page)
Please check back often for updated versions. |
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In order to protect your income and privacy we do not sell our products online on the internet (learn more)
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